When will my order arrive?
UK delivery takes 10 business days. Orders placed on public holidays will not be processed until the following business day. If your order is placed over the weekend, it will be processed and dispatched on the following business day.
Once your order is dispatched, you will receive an email containing your tracking number.
How much does shipping cost?
We offer free shipping on all UK orders. Your piece ships flat supported by a mounting board. Expect your piece to arrive in a sturdy, well-protected box, with plenty of support packaging to make its journey as safe as possible. Ships in 5 to 8 business days from London.
Can I return my artwork if I'm not happy with it?
We have a seven-day, no-quible refund policy. For details returning an artwork, see here.
Is my delivery insured?
We send all our artworks via insured TNT delivery. This covers the full value of your artwork against all risks.
Can pieces be sent as gifts?
To send an artwork as a gift, when purchasing online use the ‘delivery address’ section on the order form to send it somewhere other than the billing address
What's the difference between an original artwork and a Giclée print?
An original artwork is a unique, hand-made piece – the artist’s lines are often visible in great detail, and their textures can be traced by a fingertip. The evolution of the artwork is contained within the piece – for example, today’s Guernica by Picasso was the eighth iteration of the work, the remains of the painted-over seven versions are only visible via X-ray.
Giclée prints are professionally-produced high-resolution prints that use fade-resistant, archival inks. Often issued in signed, limited editions, Giclée prints have the advantage of allowing artists to take total control of the production of their images, including the final color correction and the substrates being used.
How can I track my order?
As soon as your art ships, you’ll receive an order confirmation email followed by a courier email with a link indicating where you can track your shipment.
What payment methods are accepted?
We accept MasterCard, Visa, Discover and American Express.
Will my order be subject to VAT?
All prices shown include VAT at the standard UK rate. If your order is being shipped to other EU countries you will be charged VAT at the rate shown in the shipping cost calculator above. Orders shipping outside of the EU will not be subject to VAT. In all cases, you will see the VAT rate and amount to be charged when you checkout.
How accurate are the images and item dimensions online?
We strive for a high degree of image accuracy.
However, in some cases, the visual representation may be approximate, or may vary.
If you are not satisfied with the product you receive, you may return it within 7 days for a refund.